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Thread: Unblock IP address OR Have you locked yourself out?

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    Delicate Flower Blaine's Avatar
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    Unblock IP address OR Have you locked yourself out?

    Frustrated because you've forgotten the password and locked your self out of your site? Maybe you just typed in the password or user name incorrectly?

    GoZen Host understand you want top security to prevent hackers from accessing your site but sometimes these top security measures can also create other problems. So, what to do? Diminish security? Certainly not!

    While GoZen Host prides itself on the best of security for your site, we realize that sometime accidents do happen. That's why we have developed a great new feature when these accidents happen and you have locked yourelf out of your site.

    It's simple and you can do it yourself without having to file a support ticket!

    Here's what you do:

    1. Head to the site and click on ACCOUNT and sign in
    2. Once signed in click on SUPPORT and then from the drop down select the option UNBLOCK IP ADDRESS
    3. The next screen allows you to check for IP BLOCK and to clear the block!

    It's that easy!

  2. The Following 2 Users Say Thank You to Blaine For This Useful Post:

    GOZEN (01-07-2013),john (01-07-2013)

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